Highpoint Technologies bad support

 

We have been using Highpoints rocket raid products for years.  They have discontinued phone support this year and only use email support out of Asia.  It takes at least 24 hours to get an answer and the answerers have not helped at all.  Considering their products are for file servers and this usually means mission critical, I cannot recommend them at all.  I have tried to contact the company in California about this and have not received any return call or email to my concern over this.  Bad Bad Bad highpoint.

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